LevelUp Casino — Frequently Asked Questions

All answers below are based on our independent research, real player reports, and verified data as of 2026. Casino terms change — always confirm current details directly with LevelUp Casino before making decisions.

General Questions

What is LevelUp Casino?

LevelUp Casino is an international online casino launched in 2020 and operated by Novatrix SRL. It offers a library of over 7,000 casino games from 104+ providers, a range of payment methods including cryptocurrency, and a welcome bonus of up to AU$8,000 + 200 free spins. The casino targets international players across Canada, New Zealand, Norway, and Europe.

Who owns and operates LevelUp Casino?

LevelUp Casino is operated by Novatrix SRL. The casino holds E-gaming licence No. 0000002 issued by the Tobique Gaming Commission, a First Nations regulatory body based in New Brunswick, Canada. The casino has been in operation since 2020 and has an affiliate programme called LevelUP Affiliates.

Is LevelUp Casino safe to play at?

LevelUp Casino holds a valid gaming licence and has operated continuously since 2020 without major unresolved player complaints. Casino Guru rates it with a "Good" safety index. That said, the Tobique licence provides less regulatory protection than Malta MGA or UK UKGC licences. Players should exercise standard precautions: use e-wallets or crypto for payments, complete KYC verification proactively, and only deposit what they can afford to lose.

Australian Players

Can Australian players access LevelUp Casino?

Australia is listed as a restricted country in LevelUp Casino's terms of service, and the official website blocks Australian IP addresses. Despite this, a significant number of the reviews on our platform come from Australian players who have successfully accessed and played at LevelUp using a VPN. Players doing so assume personal responsibility for compliance with Australian law. The Interactive Gambling Act 2001 restricts operators from offering services to Australians but does not make it illegal for individuals to gamble offshore.

Can I deposit in Australian Dollars (AUD)?

Yes — AUD is listed among the supported currencies at LevelUp Casino. You can deposit and play in AUD without incurring currency conversion fees, subject to your chosen payment method's own terms.

Bonuses and Promotions

What is the LevelUp Casino welcome bonus?

The welcome package provides up to AU$8,000 in bonus funds plus 200 free spins spread across your first several deposits. The minimum deposit to qualify is AU$20. A 45x wagering requirement applies to the bonus amount. Free spins are typically credited on Book of Dead (Play'n GO). Live casino games generally contribute 0% towards wagering requirements.

Are there ongoing promotions beyond the welcome bonus?

Yes. LevelUp operates weekly reload bonuses, cashback offers, VIP-tier promotions, slot tournaments, and seasonal free spin campaigns. Players at Silver VIP level and above frequently receive personalised offers via email. The promotions calendar changes regularly — check the casino's promotions page for current offers.

What are the wagering requirements?

The standard wagering requirement is 45x the bonus amount. This means if you receive AU$100 in bonus funds, you must wager AU$4,500 before you can withdraw the bonus or winnings derived from it. Slots typically contribute 100% towards wagering; live casino games 0%; table games vary (check current T&Cs).

Withdrawals and Payments

How fast are LevelUp Casino withdrawals?

E-wallet withdrawals (Skrill, Neteller, MiFinity) are processed within 24 hours for verified accounts — often within 30–60 minutes. Cryptocurrency withdrawals typically arrive within 1–2 hours. Card withdrawals take 1–3 business days. Bank transfers can take up to 7 business days.

What documents do I need to withdraw?

Before your first withdrawal, LevelUp will request KYC (Know Your Customer) documents: a government-issued photo ID, a proof of address, and proof of payment method. Submit these documents proactively immediately after registration to avoid delays. Once verified, subsequent withdrawals are processed without additional documentation unless you change payment methods.

What are the withdrawal limits at LevelUp?

Standard withdrawal limits: AU$20 minimum, €3,000 maximum per day, €7,500 per week, and €15,000 per month. VIP players may negotiate higher limits with the VIP team. Cryptocurrency withdrawals may have different operational limits.

Games and Software

How many games does LevelUp Casino have?

LevelUp Casino offers over 7,000 games from 104+ providers including Pragmatic Play, Evolution, NetEnt, Play'n GO, Microgaming, Yggdrasil, Quickspin, Hacksaw Gaming, BGaming, Relax Gaming, and many others. The library covers slots, live casino, table games, jackpot games, crash games, instant games, and sports betting.

Does LevelUp Casino have a mobile app?

LevelUp Casino does not offer a dedicated native app for iOS or Android. The casino is fully optimised for mobile browsers — all games, payment functions, and account management work through your phone's browser without any download required. The mobile experience is smooth and responsive across modern iOS and Android devices.

Account Issues

What should I do if my LevelUp account is restricted or closed?

If your account is restricted, first contact support via live chat or email to request a formal explanation. Keep records of all communications. If your withdrawal is delayed or denied for an unclear reason, escalate to Casino Guru or AskGamblers — both platforms have dispute resolution teams with a good track record of recovering legitimately won funds from LevelUp Casino. Include all documentation (screenshots, email copies, transaction records) when submitting a dispute.

How do I close my LevelUp Casino account?

To close your account permanently, contact LevelUp Casino's support team via live chat or email requesting account closure. They will process your request and facilitate any pending withdrawals of remaining funds. If you need to self-exclude for responsible gambling reasons, request this specifically and ask for confirmation of the exclusion.